Terms and Conditions
Seeds & Cereals (2000) Limited’s store has an extensive range of seed, livestock feed, pet food and accessories. It is constantly being added to so the items presented online do not cover the entire range. Please email with any specific with any specific query you have and we will see if we can obtain it for you.
All prices shown on this website are in New Zealand dollars and include GST.
Delivery and Returns
It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, we are not obliged to re-send the order to the correct address at our expense. We use a road based courier company that will deliver to most metropolitan areas in New Zealand in 1 – 4 days. Orders sent via courier service can only be delivered to physical address. For Post office box deliveries we will use NZ Post services, this service may cost extra. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Seeds & Cereals if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Refunds and exchanges
If you are not happy with your purchase Seeds & Cereals will exchange your product with another of your choice as long as the purchase is returned in perfect condition and in its original packaging with its original labels. The customer will need to pay the freight and the price difference, if the initial product purchased is a lesser amount.
Seeds & Cereals offer a full refund on any unsuitable website purchase returned in perfect condition and in its original packaging with its original labels within 10 days. If an item is deemed to be faulty Seeds & Cereals will rectify the problem or offer an exchange or a refund. This is the only time a refund will be offered or where we are obliged to do so under the Consumer Guarantees Act.
Courier and Packaging Charges for Online Purchases
New Zealand Courier delivery (listed as shipping in the shopping cart) to physical addresses within New Zealand is charged as below. Orders will be dispatched within three business days and delivery is usually made within five business days. This is dependent on whether the item is available or needs to be made.
Seeds & Cereals endeavour to update the website with any out of stock items but occasionally orders are received before this time. You will be contacted as soon as possible with an approximate delivery date and to offer a refund if this delay is not acceptable.
Seeds & Cereals are reliant on their delivery partners to ensure your delivery is made as soon as possible. However, there may be times when, despite their best efforts, parcels are delayed in the delivery process.
Credit Card Purchasing
Purchasing online with your credit card is the most convenient way of shopping. Simply fill in your details and the purchase will be billed to your account. Seeds & Cereals accepts all major credit cards: VISA, MasterCard and Bankcard. The online payment system is completely secure – all of your credit card details are encrypted.
At the end of the online transaction you will be presented with a receipt number. You will also be sent an email confirming this receipt number and estimated delivery date as soon as your order has been finalised.
If you prefer not to purchase online, that’s fine. Please just phone us your details. Please ensure you provide a full description.
Seeds & Cereals are always delighted to hear your views, either on the products or any aspect of the service. Email us by using our contact form.